Prithviraj Shekhawat wrote:
Hi Henry,
I believe you are using RAS SDKs to export the reports to PDF.
Apply trace on RAS server and check what you find in RAS logs.
Check whether you can see timeout error is RAS logs. Usually if connection is lost and the RAS server no more have the session to write to the temp directory, we do see these errors.
Also, does the account that runs RAS have permissions to create a file in RAS's default temp directory? Are you getting any out of memory or out of disk space exceptions on App server or RAS, tracing RAS server is the way to move forward.
Thanks,
Prithvi
>>I believe you are using RAS SDKs to export the reports to PDF.
Yes
>>Apply trace on RAS server and check what you find in RAS logs.
>>Check whether you can see timeout error is RAS logs.
How to configure tracing, and where are RAS logs? Is it configured in CMC --> Servers --> Crystal Report Services?
>>Also, does the account that runs RAS have permissions to create
>>a file in RAS's default temp directory?
Pretty sure yes.
>> Are you getting any out of memory or out of disk space exceptions
>>on App server or RAS, tracing RAS server is the way to move forward.
Not on App server.
For RAS, that's the problem, I am not sure where to look.......