Hi,
- Exit SAP Business One.
- Navigate to the SAP Business One configuration folder (by default, it is located under "C:\Program Files (x86)\SAP\SAP Business One\Conf").
- Back up and delete "b1-current-user.xml" and "b1-local-machine.xml".
- Copy "b1-current-user-template.xml" and paste it in the same folder with the following new name: "b1-current-user.xml".
- Copy "b1-local-machine-template.xml" and paste it in the same folder with the following new name: "b1-local-machine.xml".
- Log on to SAP Business One twice to check if the issue is resolved. Ensure that you exit SAP Business One by choosing File → Exit.
- If the issue persists, navigate to the SAP Business One profile folder, which should be recorded in "b1-config-path.txt" as "%USERPROFILE%\Local Settings\Application Data\SAP\SAP Business One".
- Back up and delete the profile folder "SAP Business One".
- Log on to SAP Business One twice (you should be able to successfully log on after completing these steps).
Regards
Vaibhav