Hi Prakhar,
Thanks for valuable inputs.
As per standrad feature CRM_RFC_APPROVAL Workflow is triggering when we create any SMCR request and also Change manager receive mails in so01 only not in Outlook Mails. Can you plz highlight someinformation on how to trigger the customized Workflow instead of CRM_RFC_APPROVAL standard template.
What else has to be done to receive mails in Outlook. I have also followed "workflow settings for Request for Change approval". The BP are of type Employee with proper Email Id maintained in SU01. But still no luck
Rgds,
Pankaj